Knowledge Management Basics provides the fundamentals for organizations and how they can benefit from implementing solid knowledge management practices. This title focuses on the learning professional’s role in executing and supporting a comprehensive approach to managing, organizational knowledge. The book includes a vetted process to help practitioners determine organizational needs, identify sources of information, assist in selecting organizational information gathering systems, lead the learning and understanding about information dissemination, and ensure proper maintenance of the system.
Because knowledge doesn't happen in a vacuum, you need ways to encourage people to share what they know and foster a free-flowing exchange of ideas. This set of case studies provides ideas and strategies for creating knowledge-friendly workplaces that stimulate continuous learning.
Capturing and using all the knowledge and expertise in an organization is the ultimate goal for performance professionals. This Infoline offers a great starting point for your journey by defining knowledge management and posing key questions to help you identify the intellectual capital you need manage. It introduces the new roles, opportunities, and the baseline technology need to begin this daunting task. Key sidebars include an organizational analysis for knowledge management, 12 ways to measure intellectual capital, a planning worksheet, and a listing of competencies to manage knowledge.
Every organization is in danger of losing employee knowledge. Generally, knowledge is at risk for two reasons: It is not adequately documented nor has it been transferred to potential successors. Managing organizational knowledge is the art and science of capturing and transferring valuable information before it walks out the door. The goal of this process is to preserve knowledge assets, minimize risk and the expense of lost knowledge, increase the speed to competence of new employees, and create a knowledge and skills repository. This Infoline introduces a four-step knowledge management process and explains how to identify critical knowledge; pick methods for documenting and capturing knowledge, capture skills and knowledge, as well as transfer the knowledge.